Terms & Conditions

A note from the Auditors...

Welcome to the Discworld Emporium website. Please review the following basic terms and conditions that govern your use of our site (the "Agreement"). Please note that your use of our site constitutes your agreement to follow and be bound by these terms and conditions. If you do not agree, please do not use this site.

Discworld Emporium reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Discworld Emporium website following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Usage restrictions and intellectual property

All our products and associated material, and all content you see and hear on this site, including all page headers, images, illustrations, graphics, sound and video clips, and text are subject to trademark, service mark, copyright and/or other intellectual property rights or licenses held by Discworld Emporium or by third parties who have licensed their materials to Discworld Emporium. The entire content of the Discworld Emporium website is copyrighted as a collective work under UK copyright laws.

The content of the Discworld Emporium website, and the site as a whole, are intended solely for the personal use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any content or materials is transferred to you as a result of any such activities. Discworld Emporium reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.

Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Discworld Emporium.

While the resale of our products as unwanted gifts or second-hand items on auction sites or classified ads is generally accepted, items sold on the secondary market must have been purchased for personal use and be classified as such, i.e. not listed as 'brand new'. Our right to distribute our products is exclusive, and the unlicenced redistribution of our products for commercial gain without permissions and credit to Discworld Emporium is strictly forbidden. We therefore reserve the right to restrict or refuse sales to customers suspected of purchasing multiple items for immediate resale, or from any such commercial activity that may mislead customers or detract from our business.

 Supply of goods and product specifications

By clicking "Submit" on the Shopping Cart page or by ordering goods off-line, you are confirming that you are purchasing the goods and that you will pay for them in full. If you have ordered more than one item and not all of the items are available for immediate shipment, we may ship the available item or items, then ship the remainder of your order as soon as possible. If your order is contingent on all items being shipped together, or if you wish to stipulate any other conditions, please telephone or email us when placing your order.

The order acknowledgement we send you on receipt of your order is simply a confirmation, and not a guarantee of supply of goods. If your order has not been delivered in 30 days from the placement of your order we will, on your request, replace your items, or refund in full any payment you have made and cancel your order as is standard legal practice for EU retailers. After the 30th day there is a 7 day window with which to claim a refund/replacement. After this time we cannot accept any responsibility for investigating, refunding, or replacing a missing order.

We will not be liable for any consequential losses you may incur because we have failed to supply goods you have ordered or because goods we have supplied have caused damage for any reason, including misuse, delivery damage, or manufacturing defects.
 

It is the buyers responsibilty to ensure that the correct delivery address is entered when placing an order, and to check their delivery address for errors before submitting an order. We will not replace items lost due to incomplete/inaccurate delivery addresses, but we will re-send items returned to us by the postal service for an added delivery charge.

We list product specifications as accurately as we can. However, manufacturers may change product specifications without notice. Discworld Emporium cannot be held responsible for such changes or errors or omissions resulting from incorrect specification information.

Special products and special offers are limited in supply. We reserve the right to withdraw these at any time. We cannot be held responsible if a special product or special offer is unavailable at the time you place your order.
 

Returns Policy

If you are not happy with your order, a full refund or replacement will be provided if the item is returned in perfect condition within 30 days of receipt. We cannot reimburse postage costs for items returned to us that are unwanted gifts or received surplus to requirements through no fault of our own.

If an item arrives damaged, or is faulty we will issue a refund or replacement if the item is returned to us within 30 days of reciept. We will also credit your return postage for damaged/faulty items. If anything is missing from your order then let us know as soon as possible and we will send a replacement immediately, or refund your account within a few days should the item be out of stock. 

Pricing policy

All prices listed are in pounds sterling.

We list prices as accurately as we can. However, we cannot be held responsible for incorrect price listings. In the event a Discworld Emporium product is listed at an incorrect price due to typographical error or systems error, Discworld Emporium shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Discworld Emporium shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Discworld Emporium shall issue a credit to your credit card account in the amount of the incorrect price.

Colours

We have done our best to display as accurately as possible the colours of the products shown on the Discworld Emporium website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Correction of errors and inaccuracies

The information of the Discworld Emporium website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you. If you are not fully satisfied with your Discworld Emporium purchase you may return it in accordance with our returns policy.

Term and termination

These terms and conditions are applicable to you upon your accessing the site/ or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Discworld Emporium without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Enforcement of terms and conditions

By accessing and using the Discworld Emporium website, you agree that your access to and use of the Discworld Emporium website is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the United Kingdom.

Indemnification

You agree to indemnify, defend, and hold harmless Discworld Emporium, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

Third party links

In an attempt to provide increased value to our visitors, Discworld Emporium may choose various third-party websites to link to from its own site. However, even if the third party is affiliated with Discworld Emporium, Discworld Emporium has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Discworld Emporium. Discworld Emporium has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, Discworld Emporium seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

Disclaimer

This site and the materials and products in this site are provided "as is" and without warranties of any kind, whether express or implied. to the fullest extent permissible pursuant to applicable law, Discworld Emporium disclaims warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringemnt. Discworld Emporium does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Discworld Emporium does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. the above limitations may not apply to you.

Limitation of liability

Discworld Emporium shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Discworld Emporium has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact Discworld Emporium

We can be contacted by post at Discworld Emporium, The Cunning Artificer, 41 High St, Wincanton, Somerset, BA9 9JU, England. UK, by email at reb@discworldemporium.com or by telephone at 01963 824686, during weekdays from 10.00am to 5.00pm.