Postage and Delivery

A note from the Post Master...

Placing an order

Please ensure that you have entered your delivery details correctly as we cannot issue replacements for orders sent to the wrong address. If you are are having trouble proceeding through checkout, make sure you have ticked the "I agree to the terms and conditions" box to continue.

We will always wait for funds to clear before sending your items, including payments sent via cheque and e-cheque. Please not that we can only accept cheques in Sterling.

What to expect when you place an order.

An order confirmation will be automatically emailed to you (providing your email address has been entered accurately), listing your order and confirming the total cost. We aim to dispatch orders within five working days, but occasionally if we are waiting for stock to come in or during times of heavy volume of orders, it may take a little longer. Although we do not have a tracking facility at this time you are welcome to contact us for an order status update, and if you need your order in time for a specific occasion please let us know when ordering and we will do our best to deliver on time as long as it is feasible.

Delivery

Orders are sent by First Class Mail and by Air Mail for overseas orders, and if you're especially concerned about items going astray we can provide a signed for service if requested.

Missing or damaged items

Please allow 30 days from placing an order to allow for delivery. If after 30 days your order hasn't arrived we will send a replacement where possible or refund your account in full where appropriate. After the 30th day there is a 7 day window with which to claim are refund/replacement. After this time we cannot accept any responsibility for investigating, refunding, or replacing a missing order. If you are not happy with your order, a full refund or replacement will be provided if the item is returned in perfect condition within 30 days of receipt. We cannot reimburse postage costs for items returned to us that are unwanted gifts or surplus to requirements,

If an item arrives damaged, or is faulty, please let us know immediately and we issue a replacement on receipt of the offending item or clear photographs of the damage. We will also credit your return postage for damaged/faulty items. If anything is missing from your order then let us know as soon as possible and we will send a replacement immediately, or refund your account within a few days should the missing item be out of stock. 

Information for Buyers in Foreign Parts

We are obliged to charge in GB sterling, but your card provider will convert this into your home currency on your card statement.  Any online currency converter will assist you in calculating cost.