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COVID-19  - Temporary Store Closure & Service Update

The Emporium's doors are sadly closed for now, and the laughter of Discworld fans and tales of Terry reverberate around our walls no longer. We don't know where this strange voyage will take us, but we're lucky enough to be floating around in the nucleus of the most loyal and caring community of loonies fans in roundworld, so we know we'll bob out the other end just as buoyantly, if not a bit musty. The important thing is that we all support each other; customers, suppliers and staff of strange little literary shops - all we ask is that you stick and bear with us as we constantly adjust to this ever-changing situation.

ONLINE ORDERING

We are delighted to confirm that we are still ‘Going Postal’, and continuing our mail order service for as long as we can.
In the words of Terry Pratchett "Fantasy is an exercise bicycle for the mind", and we believe it is extremely important to keep minds entertained and imaginations ignited in these 'Interesting Times', which is why we proudly still peddle our books and puzzles to Pratchett fans all over the world.

The Emporium is fortunate to be a small cottage industry operating from premises conducive to maintaining a safe working environment. We have made changes to our working practices to ensure a limited staff presence on-site with strict hygiene protocols to ensure the safety of our team. We shall continue to follow all government and Public Health England guidance to protect our business, our customers and the wellbeing of our team at this time of unprecedented wobblyness.

and now for the nitty gritty...

AS WE ARE OPERATING WITH LIMITED STAFF, PLEASE UNDERSTAND THAT IT WILL TAKE US LONGER TO SHIP ORDERS AND RESPOND TO YOUR ENQUIRIES. WE ARE OPERATING CUSTOMER SERVICE FROM HOME SO PLEASE TRY TO AVOID PHONING US IF POSSIBLE - SEND US AN EMAIL OR MESSAGE THROUGH OUR CONTACT FORM INSTEAD AND WE'LL HELP AS SOON AS WE CAN!

WE ARE DEPENDANT ON A SUPPLY CHAIN FOR MANY OF OUR WARES AND PACKAGING. OUR SUPPLIERS ARE ALSO UNDER A GREAT DEAL OF PRESSURE, WITH STOCK/STAFF SHORTAGES, SOCIAL DISTANCING MEASURES AND BIGGER WORKLOADS, SO OUR RESTOCK AND SHIPPING TIMES WILL INEVITABLY BE LONGER AS WE WAIT FOR RESOURCES.

THE POSTAL SERVICE IS ALSO DISRUPTED AT THIS TIME, SO YOU MAY NEED TO WAIT MUCH LONGER THAN USUAL FOR YOUR ORDERS. MANY INTERNATIONAL DESTINATIONS ARE EXPERIENCING SIGNIFICANT DELIVERY DELAYS  DUE TO LIMITED AIRLINE CAPACITY, GOVERNMENT RESTRICTIONS AND CONSEQUENT BACKLOGS. WE ARE THEREFORE ASKING INTERNATIONAL CUSTOMERS TO ALLOW 60 DAYS FOR ORDERS TO ARRIVE.

PLEASE REFER TO ROYAL MAIL’S SERVICE BULLETIN FOR DELIVERY INFORMATION AND UPDATES FOR YOUR LOCATION:

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IF YOU HAVE INSTRUCTIONS FOR YOUR POSTMAN TO ENSURE A SAFELY-DISTANCED DELIVERY PLEASE DETAIL THEM IN THE COMMENTS BIT AT CHECKOUT!


Thank you for your understanding and support in these Interesting Times.
Stay safe, keep reading and mind how you go!

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