“Why do you go away? So that you can come back. So that you can see the place you came from with new eyes and extra colours. And the people there see you differently, too. Coming back to where you started is not the same as never leaving.”
― Terry Pratchett, A Hat Full of Sky
As we return to our posts and survey the wreckage wrought by the frenzy of orders placed by clacks over lock-down, we're not only taking stock of our stock, but also how to move forward as a place of pilgrimage for Discworld devotees now that life is considerably more unreal.
As we have very limited space in which we also run our busy mail-order service, creating a safe place for visitors alongside our staff is sadly not a viable option for us at present, and we have therefore made the difficult decision to keep our bricks and mortar shop closed for now.
This may disappoint those wishing to escape the rigours of recent times in our little shop, however let it be understood that the Emporium is not so much a 'local' shop, but a conduit between worlds that welcomes travellers from all over Roundworld and the Disc. We don't believe our little town is quite ready for us to open our portal just yet, and as our team consists of 'vulnerable' sorts, we would like to keep them protected while the dread menace persists.
So, the Emporium's doors remain closed for now, but we're lucky enough to be floating around in the nucleus of the most loyal and caring community of loonies fans in roundworld, so we know we'll bob out the other end just as buoyantly, if not a bit musty. The important thing is that we all support each other; customers, suppliers and staff of strange little literary shops - all we ask is that you stick and bear with us as we constantly adjust to this ever-changing situation.
+ THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING! +
and now for the nitty gritty...
AS WE ARE OPERATING WITH LIMITED STAFF, PLEASE UNDERSTAND THAT IT WILL TAKE US LONGER TO SHIP ORDERS AND RESPOND TO YOUR ENQUIRIES. WE ARE OPERATING CUSTOMER SERVICE FROM HOME SO PLEASE TRY TO AVOID PHONING US IF POSSIBLE - SEND US AN EMAIL OR MESSAGE THROUGH OUR CONTACT FORM INSTEAD AND WE'LL HELP AS SOON AS WE CAN!
WE ARE DEPENDANT ON A SUPPLY CHAIN FOR MANY OF OUR WARES AND PACKAGING. OUR SUPPLIERS ARE ALSO UNDER A GREAT DEAL OF PRESSURE, WITH STOCK/STAFF SHORTAGES, SOCIAL DISTANCING MEASURES AND BIGGER WORKLOADS, SO OUR RESTOCK AND SHIPPING TIMES WILL INEVITABLY BE LONGER AS WE WAIT FOR RESOURCES.
THE POSTAL SERVICE IS ALSO DISRUPTED AT THIS TIME, SO YOU MAY NEED TO WAIT MUCH LONGER THAN USUAL FOR YOUR ORDERS. MANY INTERNATIONAL DESTINATIONS ARE EXPERIENCING SIGNIFICANT DELIVERY DELAYS DUE TO LIMITED AIRLINE CAPACITY, GOVERNMENT RESTRICTIONS AND CONSEQUENT BACKLOGS. WE ARE THEREFORE ASKING INTERNATIONAL CUSTOMERS TO ALLOW 60 DAYS FOR ORDERS TO ARRIVE.
PLEASE REFER TO ROYAL MAIL’S SERVICE BULLETIN FOR DELIVERY INFORMATION AND UPDATES FOR YOUR LOCATION:
IF YOU HAVE INSTRUCTIONS FOR YOUR POSTMAN TO ENSURE A SAFELY-DISTANCED DELIVERY PLEASE DETAIL THEM IN THE COMMENTS BIT AT CHECKOUT!