Non-defective merchandise, i.e. ill-fitting or unwanted items, duplicate gifts, or items surplus to requirements through no fault of our own must be returned in perfect, unopened (t-shirts excepted) condition within 60 days of order placement to qualify for a full refund or credit code. Clothing must be returned with tags still attached.
Replacements and exchanges will only be sent once the original has been returned to us in perfect condition.
Sorry, but we cannot reimburse return postage costs for non-defective items.
SOCK POLICY – we’re really sorry, but socks that have been tried on cannot be returned – folks can be sensitive about other peoples’ feet.
For exchanges, please note the size (if applicable) of the item you require in exchange. Exchanges are only possible for same-priced like-for-like items (eg books) or a different size of the same item (t-shirts etc). Alternatively we can provide store credit in the form of a voucher code in exchange for unwanted goods.
Returns from international destinations requiring a Customs label: Please put a value of £0 or ‘No Commercial Value’ on the customs form or we may be charged a hefty fee to receive the returned item.
Return your item/s together with a print-out of your order confirmation or order details from your account, or alternatively include a cover note with the original purchaser’s name and (if possible) order number along with your exchange request and delivery address (if applicable) to:
DISCWORLD EMPORIUM RETURNS
Guild House, Station Road
Our shipping time is from the day after the order is placed, though we sometimes ship the same day. Therefore cancellations must be requested immediately to stand the best chance of cancellation, though we can’t guarantee that cancellation requests will be addressed before an order is processed. Otherwise, if your order has already been processed or shipped, you will be required to return the item(s) within 14 days after receipt to qualify for a refund. At this present time we do not have the facility for customers to cancel their own orders so cancellation requests must be made by email at firstname.lastname@example.org or by telephone at 01963 824686 (please have your order number to hand). We cannot reimburse return postage costs for cancelled orders already dispatched.
Pre-ordered items may be cancelled at any time up to the specified date of release or availability.