Terms & Conditions

(A NOTE FROM THE AUDITORS...)

Discworld Emporium reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Discworld Emporium website following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Please review the following basic terms and conditions that govern your use of our site (the "Agreement"). Please note that your use of our site constitutes your contractual obligment to follow and be bound by these terms and conditions according to this agreement. If you do not agree, please do not use this site.

Usage restrictions and intellectual property

All our products and associated material, and all content you see and hear on this site, including all page headers, images, illustrations, graphics, sound and video clips, and text are subject to trademark, service mark, copyright and/or other intellectual property rights or licenses held by Discworld Emporium or by third parties who have licensed their materials to Discworld Emporium. The entire content of the Discworld Emporium website is copyrighted as a collective work under UK copyright laws.

The content of the Discworld Emporium website, and the site as a whole, are intended solely for the personal use by the users of our site. You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any content or materials is transferred to you as a result of any such activities. Discworld Emporium reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.

Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from Discworld Emporium.

While the resale of our products as unwanted gifts or second-hand items on auction sites or classified ads is generally accepted, items sold on the secondary market must have been purchased for personal use and be classified as such, i.e. not listed as 'brand new'. Our right to distribute our products is exclusive, and the unlicenced redistribution of our products for commercial gain without permissions and credit to Discworld Emporium is strictly forbidden. We therefore reserve the right to restrict or refuse sales to customers suspected of purchasing multiple items for immediate resale, or from any such commercial activity that may mislead customers or detract from our business.

Supply of goods and product specifications

By clicking "Submit" on the Shopping Cart page or by ordering goods off-line, you are confirming that you are purchasing the goods and that you will pay for them in full. If you have ordered more than one item and not all of the items are available for immediate shipment, we may ship the available item or items, then ship the remainder of your order as soon as possible. Bulky orders may be split and items from the same order may arrive separately. If you wish to stipulate any conditions, these must be stated clearly in the comments form at checkout at the time of ordering.

We reserve the right to refuse or cancel orders bound for destinations that we know to be problematic regarding delivery.

The order acknowledgement we send you on receipt of your order is simply a confirmation, and not a guarantee of supply of goods. If your order has not been delivered in 30 days from the placement of your order we will, on your request, replace your items, or refund in full any payment you have made and cancel your order as is standard legal practice for EU retailers. After the 30th day there is a 7 day window with which to claim a refund/replacement. After this time we cannot accept any responsibility for investigating, refunding, or replacing a missing order.

We will not be liable for any consequential losses you may incur because we have failed to supply goods you have ordered or because goods we have supplied have caused damage for any reason, including misuse, delivery damage, or manufacturing defects.

It is the buyer's responsibilty to ensure that the correct delivery address is entered when placing an order, and to check their delivery address for errors before submitting an order. We will not replace items lost due to incomplete/inaccurate delivery addresses.
Our shipping contract is with Royal Mail. Third party delivery companies are not included under this customer contract; the shipping address is considered the final destination and the intended recipient should be able to receive the parcel at the stated destination. We will not be responsible for a third party failiure to deliver

Your postman/courier should leave a note for collection if they were unable to deliver. It is the customer's responsibility to check with their local depot/post office for any missed deliveries. Orders returned to us marked as 'unclaimed' may incur another postage charge to resend. If a refund is prefered in these circumstances then we will not refund the original postage.

We list product specifications as accurately as we can. However, manufacturers may change product specifications without notice. Discworld Emporium cannot be held responsible for such changes or errors or omissions resulting from incorrect specification information.

Special products and special offers are limited in supply. We reserve the right to withdraw these at any time. We cannot be held responsible if a special product or special offer is unavailable at the time you place your order.

Cancellations

Our shipping time is from the day after the order is placed, so to cancel an order that hasn't shipped a cancellation must be requested immediately, or at least before 10:00am (UK time) on the day after the order was placed. Otherwise, if your order has already shipped, you will be required to return the item/s within 14 days after receipt  to qualify for a refund. At this present time we do not have the facility for customers to cancel their own orders so cancellation requests must be made by email at shop@discworldemporium.com or by telephone at 01963 824686.We cannot reimburse return postage costs for cancelled orders items.

Pre-ordered items may be cancelled at any time up to the specified date of release or availability.

Returns Policy

If an item received is the wrong size, arrives damaged, faulty or in any other unsatisfactory condition we will issue a full refund or replacement if the item is returned to us within 60 days of reciept. We will also credit your return postage for damaged/faulty items if provided with evidence of a postage receipt. If anything is missing from your order then let us know as soon as possible and we will send a replacement immediately, or refund your account within a few days should the item be out of stock.

Items returned as unwanted, duplicate gifts or surplus to requirements through no fault of our own must be returned in perfect, unopened condition within 60 days of reciept to qualify for a full refund. We cannot reimburse return postage costs for non-defective merchandise.

Pricing policy

We are obliged to charge in pounds sterling and all our products are listed in GB currency. Your card provider will convert this into your home currency on your card statement. We only accept cheques in Sterling, for which the Mimimum spend is £10.00

We list prices as accurately as we can. However, we cannot be held responsible for incorrect price listings. In the event a Discworld Emporium product is listed at an incorrect price due to typographical error or systems error, Discworld Emporium shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Discworld Emporium shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Discworld Emporium shall issue a credit to your credit card account in the amount of the incorrect price.

Colours, finish, and presentation

We have done our best to display as accurately as possible the colours and presentation of the products shown on the Discworld Emporium website. However, because the colours and finish you see will depend on photographic and viewing conditions, we cannot guarantee that colours will display accurately on your device. When necessary we reserve the right to change our packaging before amending our images. Hand made/painted/assembled items may vary, and there may be minor differences between the same product.

Correction of errors and inaccuracies

The information of the Discworld Emporium website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you. If you are not fully satisfied with your Discworld Emporium purchase you may return it in accordance with our returns policy.

Term and termination

These terms and conditions are legally binding between the customer and Discworld Emporium and applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Discworld Emporium without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Enforcement of terms and conditions

By accessing and using the Discworld Emporium website, you agree that your access to and use of the Discworld Emporium website is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the United Kingdom.

Indemnification

You agree to indemnify, defend, and hold harmless Discworld Emporium, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

Third party links

In an attempt to provide increased value to our visitors, Discworld Emporium may choose various third-party websites to link to from its own site. However, even if the third party is affiliated with Discworld Emporium, Discworld Emporium has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Discworld Emporium. Discworld Emporium has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such websites. These linked sites are only for your convenience and therefore you access them at your own risk. None the less, Discworld Emporium seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its site, but for sites it links to as well (including if a specific link does not work).

Disclaimer

This site and the materials and products in this site are provided "as is" and without warranties of any kind, whether express or implied. to the fullest extent permissible pursuant to applicable law, Discworld Emporium disclaims warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringemnt. Discworld Emporium does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Discworld Emporium does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. the above limitations may not apply to you.

Limitation of liability

Discworld Emporium shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Discworld Emporium has been advised of the possibility of damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact Discworld Emporium

We can be contacted by post at Discworld Emporium, The Discworld Emporium 41 High St, Wincanton, Somerset, BA9 9JU, England. UK, by email at shop@discworldemporium.com or by telephone at 01963 824686, during weekdays from 10.00am to 5.00pm.


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